Last Updated: September 25, 2017.
KEWA respects your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy.
KEWA’s General Policy on Privacy
Protecting the privacy and confidentiality of our customers’ and employees’ personal information has always been an important aspect of KEWA’s operations. Recently, fundamental privacy principles and their corresponding obligations have become law throughout Canada. To this end, KEWA has created a Privacy Code to inform people of its commitment to, and policy on, privacy.
It is the responsibility of all KEWA employees to follow our Privacy Code and related policies when collecting and handling the personal information of KEWA customers or employees.
Personal information is defined as any piece of information, either factual or subjective, about an identifiable individual. Personal Information does not include the name, title, business address or telephone number of an employee of an organization.
It is KEWA policy that KEWA obtain an individual’s consent when a KEWA employee or website collects, uses or discloses personal information. KEWA will also inform its customers and employees of the purpose for the collection, use and disclosure of personal information.
KEWA respects your right to privacy and is committed to the protection of your personal information. This policy summarizes what personally identifiable information we may collect, how we might use it and to whom we may disclose it to. This policy also describes other important topics relating to your privacy.
KEWA will only collect personally identifiable information (such as name, address, telephone number, or e-mail address) that you voluntarily provide through our Web site or e-mail correspondence. We will collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our Web site and better meet your needs.
Cookies and Similar Technologies:
A “cookie” is a file of information placed on your device when you visit a website. Cookies and similar technologies can enhance your user experience by saving your preferences, personalizing your online experience, holding items in your shopping cart, and sometimes providing you with advertising which is tailored to your interests.
All of our KEWA Internet Sites use “session cookies”. A session cookie does not identify you personally and expires after you close your browser. For example, when you use the KEWA home page, we place a session cookie to note what pages you have viewed. We can use this information to provide you recommendations of other products and services that may be of interest.
In addition, your browser may allow you to adjust settings to accept or reject cookies, or to alert you when a cookie is placed on your computer.
This Policy was last revised on September 2017.
Use and Disclosure of Information
Before we collect any personally identifiable information, we will identify the purpose for our collection, use and any possible disclosure of your personal information.
For instance, the information you supply will be used by KEWA to respond to your inquiries, supply you with requested information on KEWA products and services, or track orders you place with KEWA.
KEWA will seek your consent to use your personal information at the time of collection or in advance. Consent may be expressed in writing, or implied, and in some cases may be provided verbally or electronically. With your consent, authorized third parties may be utilized by KEWA to collect, track and process such information. It may also be necessary, if required by law or if pertinent to judicial or governmental investigations, to release your personally identifiable information.
If you have subscribed to electronic newsletters and you wish to unsubscribe, you may click the unsubscribe link that appears at the bottom of every email.
If you have submitted personal information to KEWA electronically and would like to have it removed or modified, please contact us via the email account found in our Contact KEWA web page or write to :
150 York St.
Toronto, ON MSH 3S5
Please note that should you choose not to provide KEWA with the necessary personal information, KEWA may be unable to service your request for KEWA products or information. We will use all reasonable efforts to comply with your request.
For further information on KEWA’s commitment to protecting your personal information, please view KEWA’s Privacy Code.
Children and Parents
KEWA does not intend to collect personally identifiable information from children under age 13 without permission of the child’s parent or legal guardian. Children under the age of 13 should submit personally identifiable information to KEWA only with the explicit permission of their parent or legal guardian. Where appropriate, KEWA will instruct children not to submit personal information. If your child has submitted personal information and you would like to request that such information be removed, you may do so as indicated above and KEWA will use reasonable efforts to comply with your request.
Other Important Information
The KEWA Web site may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. Additionally, some of our Web pages may contain “cookies,” which are data that may be sent to your Web browser and stored on your computer. This allows our server to “recognize” you when you visit our Web site in the future. These cookies do not contain personally identifying information. Most Web browsers can be configured to not accept cookies, or to notify you if a cookie is sent to you.
KEWA’s Privacy Code
The KEWA Privacy Code is a formal statement of the principles and guidelines concerning the requirements for the protection of personal information provided to KEWA by its customers and employees. KEWA strives to provide its customers with the best service possible. This means handling your personal information fairly and honestly.
The purpose of the KEWA Code is to provide responsible and transparent practices in its management of personal information in keeping with applicable legislation. It tells you how we protect your privacy and the confidentiality of your personal information.
Personal Information is any piece of information, either factual or subjective, about an identifiable individual. Personal Information does not include the name, title, business address or telephone number of an employee of an organization.
The 10 Principles of Privacy
The following principles, developed by the Canadian Standards Association, form the basis of KEWA’s fair information practices and outline KEWA’s commitment to protecting your privacy.
Every KEWA employee is responsible for maintaining the confidentiality of all information to which they have access. Our employees are informed about the importance of privacy and receive ongoing updates on privacy related policies.
Identifying Purposes: Why We Collect Information
Should we need to collect personal information from you, we will identify the purpose for the collection at or before the time we collect it. We will only collect the information needed to fulfill the purpose we have identified and for no other purpose. If we wish to use your information for any other purpose we will obtain your consent.
We ask for your personal information in order to meet your service and product needs, as well as to establish a lasting relationship with you as your quality KEWA service and product provider.
The information we ask for depends on which services you require from KEWA. For example, we may request your personal information to:
· send you products or information that you have requested,
· provide you with a specified service,
· better understand your needs,
· provide you with information and offers on our products and services,
· comply with law.
KEWA seeks your consent to collect, use or disclose your personal information at the time of collection or in advance. We have taken steps to ensure that our language is clear and understandable so that you know why we are collecting your information and how we will use it. Please note that under certain legal and medical circumstances it may be impossible or impractical to obtain an individual’s consent.
Consent may be expressed in writing or it may be implied in the circumstances. In addition to writing, your consent may also be expressed verbally or electronically.
In deciding what form of consent is appropriate, we will consider the type of personal information we need, its use, any necessary disclosures, the type of customer contact that is involved and applicable legislation.
In general, you can choose not to provide us with some or all of your personal information at any time. However, should you make this choice we may not be able to provide you with the product, service or information that you requested or that could be offered to you. Upon request we will explain your options of refusing or withdrawing consent to the collection, use, and disclosure of your personal information.
KEWA does not collect personal information indiscriminately. Rather, we limit our collection of personal information to only what is necessary for the purpose we have identified. We employ fair and lawful means in the collection of personal information.
Limiting Use, Disclosure and Retention Accuracy
KEWA will use or disclose your personal information for the purpose for which it was collected, except with the consent of the individual or as required by law.
There are some instances in which we may be required to disclose your personal information as part of KEWA conducting its business in the ordinary course; this includes, for example, suppliers and distributors. When we hire other organizations to provide support services, we will require them to conform to our privacy standards.
We will retain personal information only for as long as required to fulfil the identified purpose. Once your personal information is no longer required, it will be destroyed or made anonymous.
At KEWA, we endeavour to keep our personal information holdings complete, up-to-date and accurate. While we do our best to ensure our information is accurate, we do rely on individuals to inform us of any relevant changes in their personal information.
Should you discover, upon review of your personal information, that amendments are required, please advise us. If the requested change is accepted, the personal information will be modified in accordance with your request as soon as possible and you will receive a copy of the amended portion of the record.
When a correction or amendment has been made to a personal record, KEWA will, where appropriate, send a copy of the correction to any persons or organizations that have access to the information in question.
If the requested change is not accepted, you will be notified in writing that the change will not be made. You will be given an opportunity to submit a statement concerning the dispute which will be maintained along with the disputed information for as long as we retain that information. Where appropriate, third parties who have received the disputed information will also receive a copy of the statement of dispute.
Safeguards: Protecting Your Information
We employ appropriate safeguards to make certain that your personal information is protected from loss or theft as well as from unauthorized access or disclosure.
Openness: Keeping You Informed
We have prepared this Privacy Code to keep you informed of our commitment to protecting your personal information. It is available to the public in paper form at the address set out below.
If you have any privacy related questions or concerns not addressed in the Privacy Code, please contact our office by mail at 150 York St., Suite 410, Toronto, ON MSH 3S5. We will respond to all inquiries to the best of our ability.
KEWA will provide you with access to the information it retains about you upon receipt of a written request and satisfactory identification. We may charge you a nominal fee and if so, we will give you notice in advance of costs for processing your request.
Upon written request and satisfactory identification, we will also correct or amend any personal information if its accuracy and completeness is found to be deficient.
There are some instances where KEWA will not be able to provide an individual with the requested information. Some of these instances include where the information:
· consists of references to other persons that cannot be otherwise severed,
· is subject to solicitor–client privilege,
· contains confidential KEWA proprietary information,
· has already been destroyed due to legal requirements or because it was no longer needed for the identified purpose.
If KEWA is unable to provide you with the information you have requested, the reason for the refusal will be explained in writing.
If you have any questions or concerns about the privacy of your personal information or our Privacy Code, please contact by e-mail at the account found on our Contact Us web page or by mail at 150 York St., Suite 410, Toronto, ON MSH 3S5.
You may at any time initiate a formal privacy inquiry by contacting any of the above personnel and providing the necessary information to complete our Request for Information Form. The information you provide to us on this form will be collected, used or disclosed solely for the purpose of resolving your question or concern.
Once your written request form is received, our office will promptly initiate an investigation and respond to your concern in writing.
If the issue is still not satisfactorily resolved, we will provide information on other complaint procedures that may be available to you.